LATEST RESEARCH

South Africa’s Online Retail set to surpass R130-billion in 2025

11 Sep 2025 | Online Retail

South Africa’s online retail sector is entering a new era, with e-commerce turnover expected to...

The new SA Generative AI Roadmap 2025 reveals a vast gap between use and governance of GenAI,...

10 Mar 2025 | Online Retail

Beneath the retail frenzy at the end of November every year, a shifting reality is taking shape,...

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World Wide Worx conducts industry relevant market research on trends in information technology, telecommunications

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We leverage our market research & trends analysis in strategy development to assist clients with technology decision support

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We conduct website audits, benchmarks and evaluations using the Webagility system, along with a unique Digital Quotient

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World Wide Worx publishes the online consumer technology magazine Gadget, among several online and email publications

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We provide talks, workshops and seminars on trends and strategies drawing on our research along with global and local trends

Call centres cause public outcry
by Gadget Staff on 22 April 2026
The call centre industry is heading for a disaster if there is no intervention, writes WAHEED ADAM, vice-chair of the Mobile Ecosystem Forum. The post Call centres cause <br>public outcry appeared first on Gadget.
Can customer engagement survive beyond PowerPoint?
by Gadget Staff on 22 April 2026
Companies must address the "personalisation paradox", writes LAUREN WORTMANN, MD for application services of NTT Data for Middle East and Africa. The post Can customer engagement survive beyond PowerPoint? appeared first on Gadget.
Emirates prepares for youth with autism globally
by Gadget Staff on 22 April 2026
Emirates teams have worked closely with airport authorities and partners in rehearsals to ease travel anxiety for more than 250 families. The post Emirates prepares for youth with autism globally appeared first on Gadget.